What every petrol pump must give you

Facilities

Facility	What the MDG says
Air	Air facility during working hours, with a calibrated air gauge (1.6 ii, 5.1.14 a)
Toilet	Clean at all times, lit, water and working flush, a working latch, signage, open to all customers and transit travellers (1.6 vi, 5.1.14 b)
Telephone	Available on the premises (1.6 vii)
First aid	A first aid box with medicines within their expiry dates (1.6 ix, 5.1.14 a)
Lighting	The outlet kept adequately lit and clean (1.6 x)
Safety equipment	As the law requires, in working order, with trained staff (1.6 xi)

Information on display

• The selling prices of every product (1.3 i, 5.1.15).
• The opening stock of the day (1.3 i).
• The working hours, and holiday notices in good time (1.6 v).
• The dealer’s name and phone number, and the oil company officials to contact about complaints (1.6 viii).
• A notice that the complaint book is available (1.6 iv).

Service

Clause 1.6 (i) and (iii): the dealer must sell product of the right quality, in the right quantity, at the right price, with prompt service and courteous behaviour at all times.

If a facility is missing

Write it in the complaint book and call the oil company contact on display. For a toilet, the MDG also asks for a Darpan QR code near it for feedback. Missing facilities are irregularities under the MDG, with penalties for the dealer.